If you cancel your order then we will be able to give a full refund for products only if the product has not been dispatched from our end. If due to any reason it has been dispatched then we'll treat it as a return. Please be aware that this excludes all artificial grass that has been cut to your specifications. Orders made to specification are not covered by the distance selling rules. If your order has not yet been made to specification we will refund your order subject to any restocking and admin fees.
It is extremely unusual for our customers to want to return any of the products however in the unlikely event you must contact and notify us that you have an item to be returned, this must be done within 3 days of delivery to you. On line customers reserve the right to cancel orders purchased from Leisure Grass UK Ltd must do so within 14 days of delivery of goods.
If a buyer unlawfully terminates or cancels the goods and services agreed after the 14 day written notice deadline, the buyer shall be required to pay the seller damages amounting to the sum of the full amount for the goods and services contracted to undertake.
We regret that we cannot accept returns of items that have been used or returns of items where the packaging has been removed. A 10% re-stocking charge of the product price is charged for returns if the seller is prepared to accept the goods back.
Any returns must first be agreed by Leisure Grass UK Ltd. In the event of an order being returned, we strongly recommend that you use a reliable courier service as we cannot accept liability for goods lost in transit.
Please note that you will be responsible for the costs of returning the goods to us unless it is agreed by Leisure Grass UK Ltd. This will be reimbursed if upon investigation the product is found to be faulty by our quality control.